Service

AFTER-SALES SERVICE

Comprehensive customer support mechanism offering timely response and feasible solutions to safeguard the legitimate interests of every cooperative order

Notice for Customized Orders

For OEM & ODM exclusive customized products, orders cannot be cancelled arbitrarily once mass production commences. Returns or exchanges are not acceptable without quality problems on our side.
Logistics Support

We assist in tracking cargo status during transit. In case of logistics delays or cargo damage caused by carriers, we will support you to file claims against the logistics provider.
Quality Issue Handling

Please provide clear photos/videos if quality defects are found within 7 working days upon receipt. We will arrange re-production, partial refund or compensation accordingly.

ORDER PROCESS

Full-cycle traceable order procedures with rigorous inspection standards to deliver qualified customized decorative accessories for global buyers

Inquiry & Quotation

Share your requirements including styles, specs, materials, quantities, custom logos and packaging. Our team will send an official quote within 24 working hours.

Sample Confirmation

We can make samples for design & quality check. Sample and freight fees are negotiable. Mass production starts only after your sample approval.

Sign Sales Contract

We sign a formal sales contract upon agreement, covering product details, unit price, lead time, payment and shipping terms.

Deposit Payment

Please arrange the deposit as agreed. We will schedule mass production immediately upon receipt of your deposit.

Production & Quality Inspection

We update production progress regularly. Strict full inspection will be conducted before shipment to ensure quality.

Balance Payment & Shipment

We provide finished goods photos/videos for your confirmation. Please settle the balance; we will arrange shipment and offer shipping documents upon receipt.

Timely Response Mechanism

All inquiries related to cooperation will be replied within 24 working hours.

FAQS

Comprehensive replies to your common concerns regarding customized accessories orders, payment terms, lead time, logistics arrangements and after-sales guarantees

What's your minimum order quantity?